GRI-Index

T200 GRI content index
Statement of use Deutsche Lufthansa AG has reported the information cited in this GRI content index for the period 01. January 2023 - 31. December 2023 with reference to the GRI Standards.
GRI 1 used GRI 1: Foundation 2021
GRI Standard Disclosures Location
Annual Report including the combined non-financial declaration of the Lufthansa Group 2023 (unless stated otherwise)
 
GRI 2: General Disclosures 2021 2-1 Organizational details

Name: Deutsche Lufthansa AG

Type of ownership and legal structure

Location of company headquarters

Countries

2-2 Entities included in the organization’s sustainability reporting

List of entities

Composition of the Group/group of consolidated companies

Disclosures on the business model

In view of the different activities of the entities in the group of consolidated companies, only those entities are included in the measurement of individual performance indicators that make a material contribution to this performance indicator and are necessary for an understanding of it.

2-3 Reporting period, frequency and contact point

Annual Report including combined non-financial declaration

Reporting period: 1 January – 31 December 2023

Date of publication: 7 March 2024

Contact

2-4 Restatements of information The Lufthansa Group monitors its Compliance Management System via various performance indicators in line with its defined purpose. Following a review of the informative value of the performance indicators used to date, these were revised in the reporting year. They now comprise training ratios and the number of reports submitted.
2-5 External assurance  
2-6 Activities, value chain and
other business relationships
Principles of the Group/Business activities and Group structure
2-7 Employees

Employees

To the extent that the Lufthansa Group gathers additional data, the data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year.

Data for the previous year is published in the “Sustainability Fact Sheet 2022”. 

Sustainability Fact Sheet 2022

2-9 Governance structure and composition

Principles of the Group/Business activities and Group structure

Corporate Governance/Supervisory Board and Executive Board

2-12 Role of the highest governance body in overseeing the management of impacts Corporate responsibility is firmly established in the organisational structure
2-13 Delegation of responsibility for managing impacts Corporate responsibility is firmly established in the organisational structure
  2-14 Role of the highest governance body in sustainability reporting Material aspects
2-15 Conflicts of interest Corporate Governance/Supervisory Board and Executive Board/Mandates
2-17 Collective knowledge of the highest governance body

The ESG strategy is reviewed annually and discussed with the Executive Board as part of the Strategic Roadmap Discussions.

In addition, the details of the more stringent reporting requirements from the 2024 financial year onwards resulting from the required transposition of the Corporate Sustainability Reporting Directive (CSRD) were presented, together with their significance for the Lufthansa Group.

2-19 Remuneration policies Remuneration report
2-20 Process to determine remuneration Remuneration report
2-22 Statement on sustainable development strategy Group strategy
2-23 Policy commitments

Values and guidelines

Code of conduct  investor-relations.lufthansagroup.com

Corporate Governance & Compliance  investor-relations.lufthansagroup.com

2-24 Embedding policy commitments

Values and guidelines

Environmental concerns

Business ethics and compliance

Responsible supply chain management

2-25 Processes to remediate negative impacts responsibility.lufthansagroup.com
2-26 Mechanisms for seeking advice and raising concerns

Advisory services are an integral part of the Compliance Management System

Whistle-blower channels for reporting compliance violations.

2-28 Membership associations

Active involvement in national and international associations and sustainability initiatives

responsibility.lufthansagroup.com

2-29 Approach to stakeholder engagement Material aspects
2-30 Collective bargaining agreements Labour union partners are firmly established at the Lufthansa Group.

GRI 3: Material Topics 2021

3-1 Process to determine material topics Materiality analysis
3-2 List of material topics G22
3-3 Management of material topics

The reporting structure of the combined non-financial declaration reflects the material aspects identified. It includes a separate chapter for each material aspect. Each chapter reports on impact management by describing the conceptual approach, the organisational foundations and responsibilities, targets, measures and performance indicators.

Table of contents

About this combined non-financial declaration

GRI 204: Procurement Practices 2015 3-3 Management of material topics Responsible supply chain management
GRI 205: Anti-corruption 2016 3-3 Management of material topics Business ethics and compliance, including fighting corruption and bribery.
205-2 Communication and training about anti-corruption policies and procedures Performance indicator
GRI 206: Anti-competitive Behavior 2016 3-3 Management of material topics Business ethics and compliance, including fighting corruption and bribery.
GRI 305: Emissions 2016 3-3 Management of material topics Climate protection
305-1 Direct (Scope 1) GHG emissions Performance indicator
305-2 Energy indirect (Scope 2) GHG emissions The data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”.
Sustainability Fact Sheet 2022
305-3 Other indirect (Scope 3) GHG emissions

The data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”.

 Sustainability Fact Sheet 2022

305-4 GHG emissions intensity Performance indicator
305-5 Reduction of GHG emissions

The data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”.

 Sustainability Fact Sheet 2022

305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions

The data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”.

 Sustainability Fact Sheet 2022

GRI 306: Waste 2020 3-3 Management of material topics Waste management
306-1 Waste generation and significant waste-related impacts  
306-2 Management of significant waste-related impacts  
GRI 308: Supplier Environmental Assessment 2016 3-3 Management of material topics Responsible supply chain management
308-1 New suppliers that were screened using environmental criteria

In order to identify human rights, environmental, compliance and financial risks within the supply chain even before a contract is awarded and to ensure compliance with the Group’s standards, the Lufthansa Group has established a supplier review process.

Risk management system updated

GRI 401: Employment 2017 3-3 Management of material topics

Employee concerns

Attractiveness as an employer

Diversity and equal opportunities

Health and safety at work

401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees

Offerings are structured differently for specific employee groups and entities.

Health care

Other services

To the extent that the Lufthansa Group gathers additional data, the data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year.

Data for the previous year is published in the “Sustainability Fact Sheet 2022”. 

Sustainability Fact Sheet 2022

401-3 Parental leave

To the extent that data is gathered, the data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”.

Parents taking parental leave, by gender:  Sustainability Fact Sheet 2022

GRI 403: Occupational Health and Safety 2018 3-3 Management of material topics Health and safety at work
403-1 Occupational health and safety management system  
403-2
Hazard identification, risk assessment, and
incident investigation
 
403-3 Occupational health services  
403-4
Worker participation, consultation, and communication
on occupational health and safety
 Health Index as key indicator for employee health improves slightly
403-5
Worker training on occupational health and safety
Processes have been established to provide for transparency and standardised mandatory training on occupational health and safety
403-6 Promotion of worker health Health-promoting services established
403-9 Work-related injuries Accident figures enable effectiveness audits
GRI 404: Training and Education 2016 3-3 Management of material topics Transformation capability
404-2 Programs for upgrading employee skills and transition assistance programs  
GRI 405: Diversity and Equal Opportunity 2016 3-3 Management of material topics

Business ethics and compliance

Diversity and equal opportunities

405-1 Diversity of governance bodies and employees

To the extent that data is gathered, the data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”.

Women on the Supervisory Board:  Sustainability Fact Sheet 2022

Employees by professional group and gender:  Sustainability Fact Sheet 2022

GRI 406: Non-discrimination 2016

3-3 Management of material topics

Business ethics and compliance

Diversity and equal opportunities

Respect for human rights

GRI 407: Freedom of Association and Collective Bargaining 2016

3-3 Management of material topics

Business ethics and compliance

Attractiveness as an employer

Responsible supply chain management

Respect for human rights

GRI 408: Child Labor 2016 3-3 Management of material topics

Business ethics and compliance

Responsible supply chain management

Respect for human rights

GRI 409: Forced or Compulsory Labor 2016 3-3 Management of material topics

Business ethics and compliance

Responsible supply chain management

Respect for human rights

GRI 413: Local Communities 2016 3-3 Management of material topics

Active noise abatement

Social concerns

GRI 414: Supplier Social Assessment 2016 3-3 Management of material topics Responsible supply chain management
414-1 New suppliers that were screened using social criteria

In order to identify human rights, environmental, compliance and financial risks within the supply chain even before a contract is awarded and to ensure compliance with the Group’s standards, the Lufthansa Group has established a supplier review process.

Risk management system updated

GRI 415: Public Policy 2016 3-3 Management of material topics Responsible political engagement
GRI 416: Customer Health and Safety 2016 3-3 Management of material topics Customer concerns
416-1 Assessment of the health and safety impacts of product and service categories High customer satisfaction is a key success factor for Lufthansa Group
GRI 418: Customer Privacy 2016 3-3 Management of material topics Data protection and data security are playing an increasingly important role
Additional information beyond GRI standards 3-3 Management of material topics Environmental concerns
3-3 Management of material topics Active noise abatement
Performance indicator Percentage of aircraft that meet the 10 dB criterion of the ICAO Chapter 4 standard
3-3 Management of material topics Operational stability
Performance indicator Departure punctuality, regularity
3-3 Management of material topics Product and services
Performance indicator Customer satisfaction/Net Promoter Score
Performance indicator Compliance-related report numbers
3-3 Management of material topics Respect for human rights
  3-3 Management of material topics Applicability of the EU Taxonomy Regulation

Lufthansa Group Annual Report 2023