GRI-Index
| T200 | GRI content index | ||
|---|---|---|---|
| Statement of use | Deutsche Lufthansa AG has reported the information cited in this GRI content index for the period 01. January 2023 - 31. December 2023 with reference to the GRI Standards. | ||
| GRI 1 used | GRI 1: Foundation 2021 | ||
| GRI Standard | Disclosures | Location Annual Report including the combined non-financial declaration of the Lufthansa Group 2023 (unless stated otherwise) |
|---|---|---|
| GRI 2: General Disclosures 2021 | 2-1 Organizational details |
Name: Deutsche Lufthansa AG Type of ownership and legal structure Location of company headquarters Countries |
| 2-2 Entities included in the organization’s sustainability reporting |
List of entities Composition of the Group/group of consolidated companies Disclosures on the business model In view of the different activities of the entities in the group of consolidated companies, only those entities are included in the measurement of individual performance indicators that make a material contribution to this performance indicator and are necessary for an understanding of it. |
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| 2-3 Reporting period, frequency and contact point |
Annual Report including combined non-financial declaration Reporting period: 1 January – 31 December 2023 Date of publication: 7 March 2024 Contact |
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| 2-4 Restatements of information | The Lufthansa Group monitors its Compliance Management System via various performance indicators in line with its defined purpose. Following a review of the informative value of the performance indicators used to date, these were revised in the reporting year. They now comprise training ratios and the number of reports submitted. | |
| 2-5 External assurance | ||
| 2-6 Activities, value chain and other business relationships |
Principles of the Group/Business activities and Group structure | |
| 2-7 Employees |
Employees To the extent that the Lufthansa Group gathers additional data, the data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”. Sustainability Fact Sheet 2022 |
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| 2-9 Governance structure and composition |
Principles of the Group/Business activities and Group structure Corporate Governance/Supervisory Board and Executive Board |
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| 2-12 Role of the highest governance body in overseeing the management of impacts | Corporate responsibility is firmly established in the organisational structure | |
| 2-13 Delegation of responsibility for managing impacts | Corporate responsibility is firmly established in the organisational structure | |
| 2-14 Role of the highest governance body in sustainability reporting | Material aspects | |
| 2-15 Conflicts of interest | Corporate Governance/Supervisory Board and Executive Board/Mandates | |
| 2-17 Collective knowledge of the highest governance body |
The ESG strategy is reviewed annually and discussed with the Executive Board as part of the Strategic Roadmap Discussions. In addition, the details of the more stringent reporting requirements from the 2024 financial year onwards resulting from the required transposition of the Corporate Sustainability Reporting Directive (CSRD) were presented, together with their significance for the Lufthansa Group. |
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| 2-19 Remuneration policies | Remuneration report | |
| 2-20 Process to determine remuneration | Remuneration report | |
| 2-22 Statement on sustainable development strategy | Group strategy | |
| 2-23 Policy commitments |
Values and guidelines Code of conduct investor-relations.lufthansagroup.com Corporate Governance & Compliance investor-relations.lufthansagroup.com |
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| 2-24 Embedding policy commitments |
Values and guidelines Environmental concerns Business ethics and compliance Responsible supply chain management |
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| 2-25 Processes to remediate negative impacts | responsibility.lufthansagroup.com | |
| 2-26 Mechanisms for seeking advice and raising concerns |
Advisory services are an integral part of the Compliance Management System Whistle-blower channels for reporting compliance violations. |
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| 2-28 Membership associations |
Active involvement in national and international associations and sustainability initiatives |
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| 2-29 Approach to stakeholder engagement | Material aspects | |
| 2-30 Collective bargaining agreements | Labour union partners are firmly established at the Lufthansa Group. | |
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GRI 3: Material Topics 2021 |
3-1 Process to determine material topics | Materiality analysis |
| 3-2 List of material topics | G22 | |
| 3-3 Management of material topics |
The reporting structure of the combined non-financial declaration reflects the material aspects identified. It includes a separate chapter for each material aspect. Each chapter reports on impact management by describing the conceptual approach, the organisational foundations and responsibilities, targets, measures and performance indicators. Table of contents About this combined non-financial declaration |
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| GRI 204: Procurement Practices 2015 | 3-3 Management of material topics | Responsible supply chain management |
| GRI 205: Anti-corruption 2016 | 3-3 Management of material topics | Business ethics and compliance, including fighting corruption and bribery. |
| 205-2 Communication and training about anti-corruption policies and procedures | Performance indicator | |
| GRI 206: Anti-competitive Behavior 2016 | 3-3 Management of material topics | Business ethics and compliance, including fighting corruption and bribery. |
| GRI 305: Emissions 2016 | 3-3 Management of material topics | Climate protection |
| 305-1 Direct (Scope 1) GHG emissions | Performance indicator | |
| 305-2 Energy indirect (Scope 2) GHG emissions | The data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”. Sustainability Fact Sheet 2022 |
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| 305-3 Other indirect (Scope 3) GHG emissions |
The data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”. Sustainability Fact Sheet 2022 |
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| 305-4 GHG emissions intensity | Performance indicator | |
| 305-5 Reduction of GHG emissions |
The data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”. Sustainability Fact Sheet 2022 |
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| 305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions |
The data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”. Sustainability Fact Sheet 2022 |
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| GRI 306: Waste 2020 | 3-3 Management of material topics | Waste management |
| 306-1 Waste generation and significant waste-related impacts | ||
| 306-2 Management of significant waste-related impacts | ||
| GRI 308: Supplier Environmental Assessment 2016 | 3-3 Management of material topics | Responsible supply chain management |
| 308-1 New suppliers that were screened using environmental criteria |
In order to identify human rights, environmental, compliance and financial risks within the supply chain even before a contract is awarded and to ensure compliance with the Group’s standards, the Lufthansa Group has established a supplier review process. Risk management system updated |
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| GRI 401: Employment 2017 | 3-3 Management of material topics |
Employee concerns Attractiveness as an employer Diversity and equal opportunities Health and safety at work |
| 401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees |
Offerings are structured differently for specific employee groups and entities. Health care Other services To the extent that the Lufthansa Group gathers additional data, the data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”. Sustainability Fact Sheet 2022 |
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| 401-3 Parental leave |
To the extent that data is gathered, the data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”. Parents taking parental leave, by gender: Sustainability Fact Sheet 2022 |
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| GRI 403: Occupational Health and Safety 2018 | 3-3 Management of material topics | Health and safety at work |
| 403-1 Occupational health and safety management system | ||
| 403-2 Hazard identification, risk assessment, and incident investigation |
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| 403-3 Occupational health services | ||
| 403-4 Worker participation, consultation, and communication on occupational health and safety |
Health Index as key indicator for employee health improves slightly | |
| 403-5 Worker training on occupational health and safety |
Processes have been established to provide for transparency and standardised mandatory training on occupational health and safety | |
| 403-6 Promotion of worker health | Health-promoting services established | |
| 403-9 Work-related injuries | Accident figures enable effectiveness audits | |
| GRI 404: Training and Education 2016 | 3-3 Management of material topics | Transformation capability |
| 404-2 Programs for upgrading employee skills and transition assistance programs | ||
| GRI 405: Diversity and Equal Opportunity 2016 | 3-3 Management of material topics |
Business ethics and compliance Diversity and equal opportunities |
| 405-1 Diversity of governance bodies and employees |
To the extent that data is gathered, the data for the reporting year is only available after the publication date and is published subsequently in the Lufthansa Group’s “Sustainability Fact Sheet 2023” for the reporting year. Data for the previous year is published in the “Sustainability Fact Sheet 2022”. Women on the Supervisory Board: Sustainability Fact Sheet 2022 Employees by professional group and gender: Sustainability Fact Sheet 2022 |
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| GRI 406: Non-discrimination 2016 |
3-3 Management of material topics |
Business ethics and compliance Diversity and equal opportunities Respect for human rights |
| GRI 407: Freedom of Association and Collective Bargaining 2016 |
3-3 Management of material topics |
Business ethics and compliance Attractiveness as an employer Responsible supply chain management Respect for human rights |
| GRI 408: Child Labor 2016 | 3-3 Management of material topics |
Business ethics and compliance Responsible supply chain management Respect for human rights |
| GRI 409: Forced or Compulsory Labor 2016 | 3-3 Management of material topics |
Business ethics and compliance Responsible supply chain management Respect for human rights |
| GRI 413: Local Communities 2016 | 3-3 Management of material topics |
Active noise abatement Social concerns |
| GRI 414: Supplier Social Assessment 2016 | 3-3 Management of material topics | Responsible supply chain management |
| 414-1 New suppliers that were screened using social criteria |
In order to identify human rights, environmental, compliance and financial risks within the supply chain even before a contract is awarded and to ensure compliance with the Group’s standards, the Lufthansa Group has established a supplier review process. Risk management system updated |
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| GRI 415: Public Policy 2016 | 3-3 Management of material topics | Responsible political engagement |
| GRI 416: Customer Health and Safety 2016 | 3-3 Management of material topics | Customer concerns |
| 416-1 Assessment of the health and safety impacts of product and service categories | High customer satisfaction is a key success factor for Lufthansa Group | |
| GRI 418: Customer Privacy 2016 | 3-3 Management of material topics | Data protection and data security are playing an increasingly important role |
| Additional information beyond GRI standards | 3-3 Management of material topics | Environmental concerns |
| 3-3 Management of material topics | Active noise abatement | |
| Performance indicator | Percentage of aircraft that meet the 10 dB criterion of the ICAO Chapter 4 standard | |
| 3-3 Management of material topics | Operational stability | |
| Performance indicator | Departure punctuality, regularity | |
| 3-3 Management of material topics | Product and services | |
| Performance indicator | Customer satisfaction/Net Promoter Score | |
| Performance indicator | Compliance-related report numbers | |
| 3-3 Management of material topics | Respect for human rights | |
| 3-3 Management of material topics | Applicability of the EU Taxonomy Regulation | |