Research and development
The Lufthansa Group is continuously working on innovative services and products. Most of these activities are run decentrally in the individual business segments since they focus on different areas and are extensively supplemented with external partnerships. ↗ Business segments.
Passenger Airlines focus on improving the travel experience and sustainability activities
The Lufthansa Group Passenger Airlines are focusing on making further improvements to the customer’s travel experience along the entire travel chain and on expanding their sustainability activities.
For instance, through their refit with Lufthansa Allegris and SWISS Senses product generation seating, Lufthansa Airlines and SWISS offer their passengers a new travel experience in every class on long-haul routes. At the end of the reporting year, ten A350-900s and four Boeing 787-9s fitted with the new Allegris interior were already in service at Lufthansa Airlines. In October 2025, the first A350-900 fitted with SWISS Senses was added to SWISS’ fleet.
As a further innovation in the 2025 financial year, Lufthansa Airlines offers its passengers in every travel class, including on intercontinental flights, the opportunity to chat for free, for an unlimited period of time, using various apps on their smartphones or tablets.
In addition, in the reporting year the Lufthansa Group again collaborated with several companies and research institutes that research, promote and produce sustainable fuels. ↗ Combined non-financial declaration.
Lufthansa Cargo and Lufthansa Technik are continuing to expand their innovative and digital products and services and developing sustainable solutions for the airline industry
In the reporting year, together with the Fraunhofer Institute, Lufthansa Cargo has presented new approaches for the use of artificial intelligence, automation and digitalisation in the airfreight sector. In addition, specially developed software was introduced which uses artificial intelligence in order to directly transfer booking enquiries from emails to Lufthansa Cargo’s booking system.
Moreover, in July 2025 Lufthansa Cargo became the first airline to join the high-tech network “Silicon Saxony”. Lufthansa Cargo is thus enabling the development of tailored airfreight solutions for highly sensitive semiconductor technology products and strengthening its position in this future-oriented market segment. ↗ Logistics business segment.
Lufthansa Technik is further expanding the Digital Tech Ops Ecosystem products which it has developed in-house. Around 11,300 aircraft have been connected to the system via service contracts. The Digital Tech Ops Ecosystem consists of AVIATAR as a platform for data-based analytics solutions, flydocs as a digital records and asset solution and AMOS, a product of Swiss Aviation Software AG, the world market leader in the field of maintenance and engineering/MRO software. In the reporting year, a new application “Technical Repetitives Examination” was introduced within the AVIATAR Reliability Suite. This application enables customers to analyse entries in electronic and conventional logbooks using artificial intelligence and identify repeat errors more efficiently. Within the scope of its Ambition 2030 programme, Lufthansa Technik aims to achieve its goal of becoming a fully digitalised MRO provider by 2030.
In the reporting year, Lufthansa Technik developed a new generation of flight data recorders for the Airbus A320 family in partnership with HENSOLDT. These devices offer expanded analysis functions and fulfil future regulatory requirements, thus facilitating a significant improvement in operational safety. ↗ MRO business segment.
At the European Aviation Training Summit, Lufthansa Aviation Training presented and introduced emergency scenario training using virtual reality for the first time in the reporting year.
Innovation and digitalisation driven by various platforms
The Lufthansa Innovation Hub is also driving innovation and digitalisation. With around 60 employees, this hub is working on new digital business models, partnerships and strategic investments throughout the travel and mobility chain.
The Lufthansa Group Digital Hangar brings together the digital talents in the Lufthansa Group and pools expertise, innovation and processes in one agile structure. It aims to set new technological trends and standards, and to create genuine added value for customers. By delivering digital products faster and with a high level of quality, the aim is to enhance customer satisfaction and the digital user experience significantly. The Lufthansa Group Digital Hangar is intended to position the Lufthansa Group as a digital trendsetter. A total of 208 employees are working at the Lufthansa Group Digital Hangar.